Frequently Asked Questions

Domiciliary care, also known as home care, is professional care and support delivered in a person's own home. It enables people to remain living independently rather than moving into a care home. Services can include personal care, medication support, meal preparation, companionship, and specialist care for conditions such as dementia.

Contact us by phone or through our website to arrange an initial no-obligation care assessment. One of our care coordinators will visit you at home to understand your needs, preferences, and routines. We then create a personalised care plan and match you with consistent care workers. Care can often start within a few days of assessment.

Home care costs vary depending on the type and frequency of care needed. We provide transparent pricing after the initial assessment. Funding may be available through your local authority following a needs assessment, NHS Continuing Healthcare, or through personal budgets and direct payments. We can guide you through the funding options.

Every care worker undergoes thorough pre-employment checks including enhanced DBS disclosure, right-to-work verification, and professional reference checks. All staff complete comprehensive induction training aligned with the Care Certificate, plus specialist training in medication management, dementia care, moving and handling, and safeguarding.

We understand the importance of continuity and trust. We operate a small-team model where the same small group of care workers visits each client. This consistency helps build genuine relationships and means your carers truly understand your preferences, routines, and needs.

Our services include personal care, medication prompting and administration, meal preparation, light housekeeping, companionship, escorted outings, dementia care, learning disability support, live-in care, reablement, night care, and end-of-life palliative care. Each package is tailored to individual needs.

Wrenbury Care Services is preparing for CQC registration and operates to full CQC standards across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-Led. All our policies, procedures, and staff training meet regulatory requirements.

We always have contingency arrangements in place. If your regular care worker is unwell, we will send a replacement from your familiar small team wherever possible. If this is not possible, we ensure the replacement care worker has access to your care plan and is fully briefed on your needs and preferences before the visit.

Absolutely. Care needs change over time, and we regularly review care plans with clients and families to ensure the support remains appropriate. You can increase, decrease, or adjust your care package at any time. We aim to accommodate changes within 48 hours.

Yes. We provide care 365 days a year, including weekends, bank holidays, and over the Christmas period. There is no interruption to your care schedule. Our on-call management team is available around the clock for any urgent matters.

We provide domiciliary care services across England. Our care workers are locally based to ensure reliable and timely visits. Please contact us to confirm whether we currently cover your specific area.

We welcome all feedback as it helps us improve. Compliments and concerns can be raised with your care coordinator, our registered manager, or in writing. We follow a formal complaints procedure and aim to acknowledge all complaints within 3 working days and resolve them within 28 days. You can also contact the CQC or your local authority.